In this case study, I wanted to better understand how local pizza companies websites compete with the bigger chain pizza companies.
I also wanted to completely re-dsign the UI and the user flow from my previous project
UX Design Class
December 2019 - Two Weeks
I started this project based on of how do people order food online. I tried to stay away from just pizza apps. I thought that using every type of method of ordering food online would give me a good foundation to start with.
This assumption diagram turned out to be interesting. Based off my assumptions, I had some idea of what was known and important. It was pretty obvious to me that users would like multiple options to pay and a simple way to pay. The unknowns were a different story. Would users mind that it was carryout only or if there was only one location in the city?
Using the assumptions that I had, I started to conduct user interviews to get a better perspective of how the user would order food online. The previous full stack application only had one location and it was carryout only. Throughout my interviews, I found that people would travel a far distance to get quality food. Another big issue was that I found is that people keep returning if there were deals involved. The previous application did not have this function at all. Doing user research gave ne a bigger inside of what the users frustrations were.
Now that I had conducted my user interviews, I wanted to map out any trends that I saw throughoutt my research process.
Now that I had a good understanding of some recurring themes, I wanted to gain a deeper insight of a potential user ordering food online. I determined these insights based on careful observations and analysis as to how they behaved and responded to certain activities, suggestions, conversations, etc.
While doing my competitive audit is when things started to come full circle.
I noticed a pattern with local pizza websites that were very alarming. They all had horrible features on them. You can't order online, no deals at all, horrible UI and user flows.
Here are two local sites that I thought were the absolute worst:
After looking at these sites, I wanted to make a local pizza company stand out from the rest. This would create better revenue for the business with also having customers return.
My my sketches that I drew out were based around features that the user would like to have that the other local pizza websites did not.
This was a really fun project that gave me an insight into actual local pizza websites. I knew they were bad, but not this bad.
Going back and revisiting my full stack project was really rewarding. I never liked how it looked or flowed. I felt disappointed with it. Now to go back and use the whole UX process and really clean it up made me feel accomplished about what I have done.